Refund policy

KokoLuxe Return & Refund Policy

ALL PRE-LOVED ITEMS ARE FINAL SALE.

Due to the unique nature of our pre-owned luxury merchandise, KokoLuxe does not accept returns, exchanges, or refunds on pre-loved items, except where required by applicable law.

Each item is carefully inspected, photographed, and described prior to being listed. Pre-owned items may show signs of previous use, including normal wear consistent with their age and condition. We encourage customers to review all photographs, descriptions, measurements, and condition details carefully before purchasing.

Damaged, Incorrect, or Misdescribed Items

If you receive an incorrect item, an item damaged in transit, or an item that is materially different from its listing, please contact KokoLuxe promptly after delivery so we can review the issue.

This final-sale policy does not limit any rights or remedies that cannot legally be waived under applicable law.

Questions regarding an order can be sent to kokoluxe@outlook.com.